Privacy Policy
Last updated: September 12, 2026
EFT Digital (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We have written this policy to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and we apply these standards as good practice regardless of any small business exemption that may otherwise apply to us.
1. Information We Collect
We collect personal information in the following ways:
- Contact form submissions: when you use our contact form, we collect your name, email address, and any message content you provide.
- Website analytics: we use Google Analytics to understand how visitors use our site, including pages viewed, general location, device/browser type, and referral source. This data is aggregated and does not directly identify you.
- Direct correspondence: if you email us directly, we collect whatever information you include in that correspondence.
2. How We Use Your Information
We use the personal information we collect to:
- Respond to enquiries submitted through our contact form or by email
- Provide, discuss, and deliver our AI governance consulting services
- Improve our website and understand how it is used
- Meet our legal and regulatory obligations
We do not use automated decision-making systems to make decisions that significantly affect you based on your personal information.
3. Disclosure of Your Information
We do not sell your personal information. We may share information with trusted service providers who help us run our business, including:
- Google (Workspace, Analytics): for email hosting and website analytics. Google may process and store data outside Australia.
- Our website hosting provider: which stores our website and the data submitted through it.
- WPForms: our contact form provider, which processes form submissions on our website.
We otherwise only disclose personal information where required or authorised by law.
4. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure hosting, encrypted connections (HTTPS), and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies, primarily for analytics purposes (Google Analytics). Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though this may affect your experience of our website.
6. Your Rights
You have the right to:
- Ask us what personal information we hold about you
- Request correction of inaccurate or outdated information
- Ask us to delete personal information we hold about you, subject to our legal and record-keeping obligations
- Make a complaint about how we have handled your personal information
To exercise any of these rights, contact us using the details below.
7. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “last updated” date.
9. Contact Us
If you have questions about this policy or how we handle your personal information, contact us at contact@eftdigital.com.